| LABOR CATEGORY Descriptions |
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| Technical Editor |
- Reviews content of technical documentation.
- Ensures that documents follow the style laid out in the company's style guide.
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| On-Site Rate | Off-Site Rate |
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| Technical Subject Matter Specialist |
- Applies subject matter knowledge to high-level analysis, collection, assessment, design, development, modeling, simulation, integration, installation, documentation, and implementation.
- Resolves problems, which necessitates an intimate knowledge of the related technical subject matter.
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| On-Site Rate | Off-Site Rate |
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| Technical Writer |
- Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
- Coordinates the display of graphics and the production of the document.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Analyst/Technician |
- Provides maintenance of the switching equipment.
- Performs more complex activities for routine maintenance on switch.
- Reads and interprets circuit diagrams and electrical schematics.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Engineer/Analyst |
- Supports complex engineering and/or analytical tasks and activities associated with one or more technical areas within the telecom function such as, but not limited to, network design, engineering, implementation, or operations/user support.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Manager - Multiple Incumbents |
- Addresses the needs of individual customer groups (e.g., company divisions or business lines) or may reflect total management responsibilities (including planning, engineering, implementation, and operations) for either voice or data communications in a separated network environment.
- Manages/coordinates day-to-day planning, design, operations, maintenance, and resource allocation including client server support and strategic and tactical planning.
- Coordinates with customers, vendors, and corporate management.
- Interfaces with Senior/Executive Management to coordinate telecommunication plans with overall business plan.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Network Help Desk |
- Responds to user complaints to research complex problems associated with the organization's telecommunications networks (voice and/or data).
- Diagnoses problem source through discussions with users. Coordinates with internal company support and operations groups and/or with vendors to resolve problems.
- Follows up with users to ensure problem has been resolved. Develops supporting documentation of all activities.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Programmer/Systems Analyst |
- Develops telecommunications software solutions to address user needs.
- Interfaces with users to define needs.
- Designs, develops, and tests complex communications software interface programs.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications Technician |
- Installs, troubleshoots, repairs and maintains telecommunications equipment.
- Provides reports, completes requests for new service, determines methodology for installing telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links and installs communication circuits.
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| On-Site Rate | Off-Site Rate |
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| Telecommunications/Communications Integration Engineer |
- Provides technical direction and analysis for telecommunication activities, including planning, designing, integrating, installing and maintaining large-scale telecommunications/ communications networks and services with computer systems.
- Applies telecommunications/communications engineering principles and theory to propose design and configuration alternatives.
- Analyzes network performance, usage and traffic flows, accesses and interfaces, transmission techniques, and protocols to interface with computer systems.
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| On-Site Rate | Off-Site Rate |
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| Test Engineer |
- Subject matter specialist providing testing know-how in for the support of user requirements of complex to highly complex software/hardware applications.
- Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.
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| On-Site Rate | Off-Site Rate |
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