| LABOR CATEGORY Descriptions |
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| E-Business Manager |
- Sets direction and guides action plans and priorities of electronic commerce, marketing and communications.
- Develops and facilitates organizational models and structure changes needed to meet the evolving electronic business strategies.
- Establishes and implements enterprise-wide business systems.
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| On-Site Rate | Off-Site Rate |
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| Electronic Data Interchange (EDI) Specialist |
- Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps.
- Coordinates EDI testing and trading partner implementation initiatives.
- Provides support for EDI database analysis, design, and operations. Establishes and maintains communications within organization and with partners.
- Conducts and manages product evaluations. Provides product installation, configuration, and training.
- Performs systems maintenance to update records, specifications, and operating procedures of partner systems.
- Maintains EDI account transaction activities.
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| On-Site Rate | Off-Site Rate |
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| Electronic Mail Coordinator |
- Monitors servers, replication, and mail routing. Creates user accounts and maintains security levels on databases.
- Provides first-level telephone support and troubleshoots. Monitors existing messaging infrastructure and server usage, ensuring proper working order.
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| On-Site Rate | Off-Site Rate |
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| Engineering Subject Matter Specialist |
- Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that necessitate high-level knowledge of the subject matter for effective implementation.
- Participates as needed in all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation and presentation phases.
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| On-Site Rate | Off-Site Rate |
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| ERP Analyst |
- Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program. Customizes and configures workflow to allow the integration of client/server applications.
- Tests ERP layout to ensure the system is meeting corporate needs.
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| On-Site Rate | Off-Site Rate |
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| ERP Business/Architectural Specialist |
- Adapts functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets.
- Enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.
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| On-Site Rate | Off-Site Rate |
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| Geographic Information Systems Analyst/Programmer |
- Provides complex application programming and development support on networks and/or PC's.
- Codes, designs new and/or modifying programs; modify scripts as required; control system testing: debugs, reviews and approves output; prepares user, operation and program documentation based upon established policies.
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| On-Site Rate | Off-Site Rate |
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| Geographic Information Systems Manager |
- Creates and designs interactive web pages using such software as, but not limited to: ArcIMS for various interactive mapping themes, Arcview(ESRI), ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML editor, Adobe Photoshop, Adobe Acrobat & PDFWriter, and numerous other programs running on a clients Intra/Extranet servers.
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| On-Site Rate | Off-Site Rate |
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| Graphics Specialist |
- Produces graphic art and visual materials for promotions, advertisements, films, packaging, and informative and instructional material through a variety of media outlets such as websites and CD-ROMs.
- Generates and manipulates graphic images, animations, sound, text and video into consolidated and seamless multimedia programs.
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| On-Site Rate | Off-Site Rate |
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| Groupware Specialist |
- Provides the implementation, maintenance, and support of company messaging system.
- Provides technical support on local groupware replication and client dial-up access issues.
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| On-Site Rate | Off-Site Rate |
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| Hardware Engineer |
- Provides functional and empirical analysis related to the design, development, and implementation of hardware for products including, but not limited to, the circuit design of components, development of structure specifications of a personal computer, and the design of a computer display unit.
- Plans and conducts assignments, generally involving the larger and more important projects or more than one project.
- Evaluates progress and results and recommends major changes in procedures.
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| On-Site Rate | Off-Site Rate |
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| Help Desk Coordinator |
- Provides ensuring the timely process through which problems are controlled.
- Includes problem recognition, research, isolation, resolution, and follow-up steps.
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| On-Site Rate | Off-Site Rate |
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| Help Desk Specialist |
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
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| On-Site Rate | Off-Site Rate |
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| Help Desk Support Service Specialist |
- Provides second-tier support to end users for either PC, server, or mainframe applications and hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
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| On-Site Rate | Off-Site Rate |
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