| LABOR CATEGORY Descriptions |
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| Voice Communications Manager |
- Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation and support of voice communications systems.
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| On-Site Rate | Off-Site Rate |
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| Voice Communications Technician |
- Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
- Maintains PBX/systems and associated hardware.
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| On-Site Rate | Off-Site Rate |
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| Web Content Analyst |
- Provides for development and content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision-making.
- Provides managing/performing website editorial activities including gathering and researching information that enhances the value of the site.
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| On-Site Rate | Off-Site Rate |
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| Web Designer |
- Designs and builds web pages using a variety of graphics software applications, techniques, and tools.
- Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group's efforts to enhance the look and feel of the organization's online offerings.
- Designs the website to support the organization's strategies and goals relative to external communications.
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| On-Site Rate | Off-Site Rate |
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| Web Security Analyst |
- Performs all procedures necessary to ensure the safety of the organization's website and transactions across the Internet/intranet.
- Applies Internet firewall technologies to maintain security.
- Ensures that the user community understands and adheres to necessary procedures to maintain security.
- Updates and deletes users, monitors and performs follow-up on compliance violations, and develops security policies, practices, and guidelines.
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| On-Site Rate | Off-Site Rate |
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| Web Software Developer |
- Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and JavaScript) for a component of the website.
- Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website.
- Deploys large web-based transaction systems using application servers.
- Researches, tests, builds, and coordinates the integration of new products per production and client requirements.
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| On-Site Rate | Off-Site Rate |
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